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App Description

The following description comes from the Google Play Store description of the app:

VanillaDesk Service Desk in your pocket!

VanillaDesk is integrated helpdesk software that supports core ITIL® V3 processes – Incident, Problem, Request, Service Level Management (SLA) with Reporting capabilities. VanillaDesk is the help desk software for an internal IT department as well as for an external IT provider.

View assigned and recent tickets.
Add or edit ticket comments.
Re-assign tickets.
Use camera to create ticket attachments.
Get notified about newly created or assigned tickets.

Sensitive Permissions Used By This App
Permission What Why
Take pictures and videos Can use camera or flashlight on the phone Not analyzed yet
Modify your own contact card Allows the app to change or add to personal profile information stored on your device, such as your name and contact information. This means the app can identify you and may send your profile information to others. Not analyzed yet
Modify or delete the contents of your usb storage Can write to your phone's USB storage Not analyzed yet
Full network access Can access the internet Not analyzed yet

Privacy Analysis

Version of the app analyzed:


App was last analyzed by Privacy Grade on:


Why does this app have this grade?

Our method for grading apps uses a privacy model that we built. This model is based on crowdsourced surveys that we conducted to capture people’s expectations and comfort levels with various app behaviors.

You can see more information about how we grade apps in our FAQ.

See the sensitive permissions table below the app description to see the permissions that made users of the app uncomfortable.

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