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VisualSupport - RemoteCall

VisualSupport - RemoteCall

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App Description

The following description comes from the Google Play Store description of the app:

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

Sensitive Permissions Used By This App
Permission What Why
Connect and disconnect from wi-fi Can connect to and disconnect from Wi-Fi access points It appears this app uses this data for internal use within the app's functionality
Retrieve running apps Can retrieve information on currently and recently running apps on the device It appears this app uses this data for internal use within the app's functionality
Precise location (gps and network-based) Can use user's precise location Internal
Read phone status and identity Can read phone's current state information like in-phone call, phone signal, carrier, device ID, and phone number Internal
Take pictures and videos Can use camera or flashlight on the phone Internal
Full network access Can access the internet It appears this app uses this data for internal use within the app's functionality
Find accounts on the device Can use user's account information stored on the phone Internal
Record audio Can record audio through microphone on device Not analyzed yet
Draw over other apps Can create alerts on other apps or parts of the user interface Not analyzed yet
Receive text messages (sms) Can receive SMS messages Not analyzed yet
Approximate location (network-based) Can use user's approximate location Not analyzed yet
Modify or delete the contents of your usb storage Can write to your phone's USB storage Not analyzed yet
Change network connectivity Allows applications to change network connectivity state. Not analyzed yet

Privacy Analysis

Version of the app analyzed:

3.0.37(Build 124)

App was last analyzed by Privacy Grade on:

04/01/2015

Why does this app have this grade?

Our method for grading apps uses a privacy model that we built. This model is based on crowdsourced surveys that we conducted to capture people’s expectations and comfort levels with various app behaviors.

You can see more information about how we grade apps in our FAQ.

See the sensitive permissions table below the app description to see the permissions that made users of the app uncomfortable.

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