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Plugin:LG v1.0

Plugin:LG v1.0

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App Description

The following description comes from the Google Play Store description of the app:

This app allows seamless connection with LG mobile devices to use the program and services provided by Rsupport.
Rsupport provides remote support service to enterprises based on powerful and secured mobile cloud, and with this App, users can enjoy the service with latest technology and security.

This App has been directly tested and certified by LG to be safely installed and it serves the following purposes.

• RemoteCall + mobile pack (http://www.rsupport.com/kr​/products/remotecall/mobilepack)
- Screen sharing: connect with technical support representative, share the mobile screen to analyze the problem and provide a quicker and more professional solution.
- Remote control: launch programs and allow the representative to control the mobile device to directly analyze and solve the problem.
- Every possible communication method in remote support: user can write or draw directly on the phone, 2-way text chat and talk while you are on the call.

Notes: This app cannot be executed on its own and it is executed only in the certified device and by the mobile product and service provided by Rsupport.
This app will be automatically installed when using Rsupport’s mobile product and service.

Sensitive Permissions Used By This App
Permission What Why
Modify or delete the contents of your usb storage Can write to your phone's USB storage Not analyzed yet
Record audio Can record audio through microphone on device Not analyzed yet
Full network access Can access the internet Not analyzed yet
Retrieve running apps Can retrieve information on currently and recently running apps on the device Not analyzed yet

Privacy Analysis

Version of the app analyzed:

3.0.1.19 (Build 319)

App was last analyzed by Privacy Grade on:

10/02/2016

Why does this app have this grade?

Our method for grading apps uses a privacy model that we built. This model is based on crowdsourced surveys that we conducted to capture people’s expectations and comfort levels with various app behaviors.

You can see more information about how we grade apps in our FAQ.

See the sensitive permissions table below the app description to see the permissions that made users of the app uncomfortable.

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