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ONE TOUCH Support

ONE TOUCH Support

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App Description

The following description comes from the Google Play Store description of the app:

ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

Sensitive Permissions Used By This App
Permission What Why
Full network access Can access the internet It appears this app uses this data for internal use within the app's functionality
Retrieve running apps Can retrieve information on currently and recently running apps on the device It appears this app uses this data for internal use within the app's functionality
Find accounts on the device Can use user's account information stored on the phone Internal
Pair with bluetooth devices Can connect to user's Bluetooth devices Internal
Connect and disconnect from wi-fi Can connect to and disconnect from Wi-Fi access points It appears this app uses this data for internal use within the app's functionality
Read phone status and identity Can read phone's current state information like in-phone call, phone signal, carrier, device ID, and phone number Internal
Directly call phone numbers Can call phone numbers Not analyzed yet
Access bluetooth settings Allows applications to discover and pair bluetooth devices. Not analyzed yet
Precise location (gps and network-based) Can use user's precise location Not analyzed yet
Modify or delete the contents of your usb storage Can write to your phone's USB storage Not analyzed yet
Approximate location (network-based) Can use user's approximate location Not analyzed yet
Draw over other apps Can create alerts on other apps or parts of the user interface Not analyzed yet
Receive text messages (sms) Can receive SMS messages Not analyzed yet
Close other apps Allows an application to call killBackgroundProcesses(String). Not analyzed yet
Change network connectivity Allows applications to change network connectivity state. Not analyzed yet
Take pictures and videos Can use camera or flashlight on the phone Not analyzed yet

Privacy Analysis

Version of the app analyzed:

1.0.71.1 (Build 79)

App was last analyzed by Privacy Grade on:

10/02/2016

Why does this app have this grade?

Our method for grading apps uses a privacy model that we built. This model is based on crowdsourced surveys that we conducted to capture people’s expectations and comfort levels with various app behaviors.

You can see more information about how we grade apps in our FAQ.

See the sensitive permissions table below the app description to see the permissions that made users of the app uncomfortable.

If you have issues about the information on this page, click the button below to send us feedback.

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