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MobileSupport for SAMSUNG

MobileSupport for SAMSUNG

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App Description

The following description comes from the Google Play Store description of the app:

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended

Sensitive Permissions Used By This App
Permission What Why
Find accounts on the device Can use user's account information stored on the phone Internal
Connect and disconnect from wi-fi Can connect to and disconnect from Wi-Fi access points It appears this app uses this data for internal use within the app's functionality
Read phone status and identity Can read phone's current state information like in-phone call, phone signal, carrier, device ID, and phone number Internal
Full network access Can access the internet It appears this app uses this data for internal use within the app's functionality
Retrieve running apps Can retrieve information on currently and recently running apps on the device It appears this app uses this data for internal use within the app's functionality
Take pictures and videos Can use camera or flashlight on the phone Not analyzed yet
Modify or delete the contents of your usb storage Can write to your phone's USB storage Not analyzed yet
Directly call phone numbers Can call phone numbers Not analyzed yet
Draw over other apps Can create alerts on other apps or parts of the user interface Not analyzed yet
Receive text messages (sms) Can receive SMS messages Not analyzed yet
Close other apps Allows an application to call killBackgroundProcesses(String). Not analyzed yet
Change network connectivity Allows applications to change network connectivity state. Not analyzed yet

Privacy Analysis

Version of the app analyzed:

6.0.13.1 (Build 308)

App was last analyzed by Privacy Grade on:

11/03/2016

Why does this app have this grade?

Our method for grading apps uses a privacy model that we built. This model is based on crowdsourced surveys that we conducted to capture people’s expectations and comfort levels with various app behaviors.

You can see more information about how we grade apps in our FAQ.

See the sensitive permissions table below the app description to see the permissions that made users of the app uncomfortable.

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